Return Goods Policy
We hope you are always completely satisfied with your purchase from us. If you are not satisfied for any reason, please let us know. In the event it does become necesary to return an item, we ask that you observe the policies below.
- Goods not in original sealed package
- Any sterile product that has been opened
- Special order items
- Items that have been marked or engraved
- Merchandise with invoice date beyond 60 days
- Goods not in resaleable condition
- Goods without a return goods authorization (RGA) number
- Within 5 business days of receiving a product you wish to return, please contact our Customer Service Department by phone at (800) 334-6656 or via email at customerservice @seequip.com for a RGA number. Items not returned within 30 days are subject to a 15% restocking fee.
- Prior to requesting an RGA number, please be prepared to provide the following information as this will expedite your request.
- Our order number on the packing slip or our invoice number
- Product description, model number and serial number (if applicable)
- Reason for returning
- Before you send the merchandise back to us, please perform the following to enable us to give you prompt and proper credit.
- Write the RGA number provided on a copy of the packing slip or invoice and enclose it in the box.
- Write the RGA number on the outside of the box. Packages may be refused if the RGA number is not visible on the shipping label or outside of the box.
- Send the package, freight prepaid, to:
Southeastern Emergency Equipment
5760 HWY 96 West
Youngsville, NC 27596
(800) 334-6656
We suggest packages returned to us be done via a traceable method (i.e. UPS, FedEx,etc.)
Note: If you are returning an item due to our error, we will provide you with a shipping label to return the item to us at our expense.
- Upon receipt of an authorized return, charges to your account will be reversed - minus any restocking fee.
Claims
Southeastern Emergency Equipment carefully inspects and documents for accuracy and electronically weighs and protectively packages all orders prior to shipping. In the rare event your shipment was damaged in transit or is incorrect (shortages, etc.), this must be reported to our Customer Service Department within 5 business days of receipt of the products. Failure to so report shall be deemed as acceptance of all products.
Special Notes for Commerical Truck Shipments: Please inspect all commercial truck shipments for damage and correct quantity of packages prior to signing the Bill of Lading. Damages or incorrect quantities must be noted on the Bill of Lading/Delivery Receipt for a claim to be filled against the Carrier.
